Supply Chain Process Redesign
Redesigned end-to-end supply chain processes for a manufacturing SME, reducing order-to-delivery time by 35% and inventory holding costs by £180K.
The Business Problem
A growing manufacturer struggled with long lead times, frequent stock-outs, and excess inventory of slow-moving items.
Why It Matters
Customer satisfaction was declining due to delivery delays. Cash was tied up in unnecessary inventory while popular items were frequently unavailable.
Data & Tools Used
Analysis Process
Conducted Gemba walks and value stream mapping across 6 process areas. Identified 14 waste points using Lean methodology. Designed future-state processes with stakeholder input and tested through pilot programmes.
Findings & Recommendations
Order processing had 7 unnecessary handoffs. Demand forecasting relied on intuition rather than data. Supplier lead time variability was the primary driver of stock-outs.
Deliverables
- Current State Process Maps
- Future State Design
- Implementation Plan
- KPI Framework
- Change Management Guide
Business Value
35% reduction in order-to-delivery time. £180K reduction in inventory holding costs. 94% on-time delivery rate, up from 71%.
Skills Demonstrated
Hands-on process improvement project using Lean methodologies with measurable operational outcomes. Strong facilitation and change management skills.
If your operations feel chaotic or your delivery times frustrate customers, structured process improvement can create measurable results within months.
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